BlackBerry 10

As many of you know I have many device because my company trains on smartphones and tablets.  I was having issues with my BlackBerry bold, actually since i got it but is was minor and i just got use to the face that my contacts wouldn't sync and I always updated information on Outook and not my BlackBerry.   Then for the last month or so I had more issues and thought, well it is an old phone.  Funny that 2 years is old.  I bucked up and got a Z10.  I was so excited and initially just loved it.  The keyboard is amazing.  Way, way easier to type on than an iPhone (Sorry iPhone people but it it true).      So on Monday I set it all up and noticed not all my contacts came over.  Odd.  Not an issue on my Adroid or iPad.   Hmmmm..   Ok so then my research side kicked in...................first I had to call Microsoft Office 365 and I thought after all their troubleshoooting that they would send me over to BlackBerry.    Why?  Well my bold was on a BES server and that is how it use to work, now?  Forget it...go contact BlackBerry yourself and figure it out after about 7 or 8 hours working with Microsoft.  So here I stand, frustrated, annoyed at the lack of support and I don't have all my contacts.


1.  I have tweeted @blackBerryhelp and so far no response

2.  I have DM'd @blackBerryhelp as I had with my other issue and so far no response

3.  I have facebooked BlackBerry and so far no response.


What I thought might be helpful is to remove all my conacts from Outlook and see if then my BB would show ZERO and add them back in.  My ipad?  No problem,   Zero contacts.  My Android?  No problem.  Zero contacts.  My BlackBerry - hours and hours later............still show contacts.  WTF!!!

Obviously I have to reimport my contacts but I will try to do it tomorrow and give my new Z10 time to sync.  I also notice the forums have a lot of chatter about this exact issue - with no fix.  I have a client that has a similar issue.


WHY WOULDN'T BLACKBERRY ACTUALLY HAVEA FIX FOR THIS?  Contacts are sooooo important.  Your thoughts?


I will update as I get more help................





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This is real.   I am always to proud and thrilled every time we save the client money.   Check this out!   The Carrier shall remain nameless but if you are a small to medium business with a corporate carrier rep or even if you don’t, pay attention!   My amazing billing guy took a look at this account below and found a very neglected client.   For many years, they have been paying $11,712 when they should have been paying $1,200.     If you know of any organization in Canada that has cells, smartphones, landlines, have them call me.   Yes, that does mean anyone.  Tongue in cheek.   We haven’t ever NOT found some savings.  

Our consultant is completely independent but he did work for the major Carriers in the past.   That goes a very long way in how he has superior leverage and can cut through all the guise of unlimited plans and free upgrades.

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  I find this rather odd to do, no?    Everyone is familiar with the bars and Apple now changes it to dots.  Why?

How to create a canned response in Gmail

Thanks to for this!

 To enable Canned Responses in Gmail:

  • Click Settings 
  • Select Settings from the menu.
  • Go to the labs tab.
  • Enable should be selected for Canned Responses.
  • Click Save Changes.

Save a Message as a Template in Gmail

  • Compose the message in Gmail.
  • You can leave both the Subject: and To: fields empty. They are not saved together with the template. (The subject, if you enter one, is suggested for the template name, though.)
  • Click Canned responses 
  • Select New canned response... under Save.
  • Type the desired name for your template.
  • Click OK.

Create a New Message or Reply Using a Template in Gmail

To send a canned message or reply:

  • Start a new message or reply.
  • Click Canned responses.
  • Select the desired template under Open.
  • If prompted to overwrite what you have already typed in your message (and if you indeed want to replace it with the boilerplate text), click OK.
  • Make sure you fill the To: and Subject: fields.
  • Edit the message as needed and click Send.

Note that Gmail will overwrite the entire message with your template. This includes any quoted text from the original email when you reply.

Have Gmail Send the Canned Replies for You

Using message filters, you can make Gmail reply with a template automatically.

Edit a Message Template in Gmail

To change a template's content:

  • Make sure "Canned Responses" is turned on. (See above.)
  • Start with a new message.
  • Click Canned responses.
  • Select the desired template under Open.
  • Make the desired changes to the message.
  • Click Canned responses again.
  • Select the same template as before, but under Save.
  • Click OK.

BlackBerry Update Review

Sept 20, 2013

To download it:

  1. Make sure you have full battery or it is plugged in. 
  2. Back up your device!!!!  It does backup also but I don't know, you can NEVER be to careful!
  3. Suggestions on how to update


TOTAL TIME: 2 hours


What is new is your guess as good as mine.  I haven't seen such a large and long update since and actual change but I can't see anything on the web nor do I see anything different on my device after 2 hours of updates. hmmmm

Do you know?


iOS7 Update Review

Sept 19, 2013

To download it:

  1. Plug your device  into iTunes (and make sure you have the latest version of iTunes downloaded) or
  2. Go to Settings > General > Software Update


TOTAL TIME: 105 Minutes ( 1 Hour and 45 Minutes)

So the initial download took 1 hour and 5 minutes , another 40 minutes to install and reboot.   So don't be in a rush an don't forget to backup first!


I didn't see any real problems but I did notice that I had about 30 software updates to my applications which I haven't done yet.


  • Kind of cool as it is 3D.


Really it's just visually it looks different. The icons as OK, nothing that got me to excited about. 


The notification center is still the same location so you just pulled down from the middle of your iPad, and you see visually it looks different I actually do like this a little bit better.


I found it quite frustrating trying to figure out where the search was. I use it all the time! And I read that all you do is hold down from the top of that really is when the notification center down somebody actually do it? Here's the trick for your finger right below the time, hold & pull down.

ios7 Search


I guess this is better but it still is perfect. I've never understood why you can close it out when you have it open. It seems counter intuitive and productive to me to have to go somewhere else to close an app.  Maybe that is just me?  Anyhow, uou do the same thing you did before and double tap the home key however you'll see larger images of your applications and you swipe up to close it down.


Same as before, you swipe up from the middle to access your audio controls but now you also get quick access to Wi-Fi on/off,  airplane mode, bluetooth, do not disturb, mute, clocks/times and camera.   You might hear about iTunes radio but my understanding is that you won't get it in Canada!!!  Boo


I don't think it's anything to get too excited about.  The new icons are okay visually how looks is okay the wallpapers are kind of cool but I'll play around  the next little while and I'll update this post.  Those of you who have updated what do you think?


With Find My iPhone turned on in iOS 7, your Apple ID  and password will always be required before anyone can:
• Turn off Find My iPhone on your device.
• Erase your device.
• Reactivate and use your device.

There is nothing you need to do except to keep Find My iPhone turned on and remember your Apple ID and password. 




  • Love the new design of the music.  Way easier to use!  I mean, wayyyyyyyy easier!

Closing Apps - well, at least 3 at a time!

I figured how to do!



Map Apps that do NOT need your connections on?

While I was presenting at a conference in Whistler we were discussing mapping and one of the attendees said that she doesn't have her carrier connection or her Wi-Fi  on but her mapping function still gives her turn by turn instructions. For the life of me I could not figure out how that's possible! So I came back and did little research. You never smart as you think ha ha. What I found that it is actually possible to do that, the geek in me did a little happy dance! So what does it really mean to you?

It means that if you download the right app that actually also downloads maps it might only use satellite/GPS and not any other connection. If you think about it, that means that when you're in the US or some other country and you have an app that downloads those specific maps you can use mapping to find your way in unfamiliar places without incurring extra roaming charges. Hallelujah!

Rick Steeves, the travel guy, has some suggestions to get around  the issue of some devices not having apps that download full maps, read his comments here.

I did find an app for iPhone and iPad that actually downloads maps and will work with the satellite.   To test it after you download, turn off all connections temporarily and see if you get turn by turn instructions.  I recently tested this on a trip and it worked great!

I couldn't find one that worked with BlackBerry so if you know of one, please let me know.  However if you haven't tried out BlackBerry traffic, it is a great tool for local use!



Siri Tips from our fabulous Apple trainer Andrea

Just had to share this new Siri tip with you. Some clients may work with others who have unconventional names, and frequently this means that auto correct "fixes" the name when it shouldn't. Also, Siri has trouble looking up that person in Contacts and, when dictating misspells or misconstrues the name entirely. How do we fix it? Like this:

- Edit the contact for the person, adding the "Phonetic Name" field
- Type a phonetic spelling for the name (for my test I used my cat's name, Zaius. I spelled it Zayus.)
- Save the contact

Autocorrect will now ignore that name.

Test with Siri in two ways:

- Ask Siri to show you the contact by name (my test: "Show me the contact for Zaius")
- Go to any text field and dictate it (my test was in text messages "Have you seen Zaius?")

She got it right both times.

You can also use this trick for jargon, industry specific words, etc., that auto correct is always "fixing" for you, essentially adding them to the iPhone's dictionary. Here's how:

- Create a "contact" for the word
- Make sure the "last name" of the contact is Zzz. This will ensure that the contact is filed at the end of your list, out of your way (assuming you are sorting by last name, of course). Ex:

Rakespur Zzz

As Siri must recognize all names in Contacts as they are written, auto correct will not try to fix the word when you type it, and when dictating, Siri will transcribe it correctly.

The Suitcase Entrepreneur

 I had the pleasure to meet Natalie Sisson @nataliesisson who is a self proclaimed Suitcase Entrepreneur -  addicted to travel, Frisbee & using online tools & social media to run her biz from anywhere.   I met her years ago at a networking event and thought "what a cool" gal.  At the time she was working with Connection Point Systems which built FundRazr, currently the number one fundraising application on Facebook.  


About 5 years late, I went to her book launch party at the HIVE in Vancouver.  What an honour to watch watch she has achieved and built over the years.  You must connect with her:







iOS7 will allow you to turn off Cell Data for apps!

 What a great idea since your apps are always open!  HOpefully they have an easier way to close apps in the new iOS.   Thanks to our great trainer, Andrea, for this tip!


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