Twitter Messages from Bell. Do they really know what they are talking about? So far no one has called me to figure out the issue but do you think they will actually call a client or make me call and wait on hold and waste a ton of my time trying to figure this out?
The thing is I would be ok if the plans are changing as I could then use my own decision whether to stay with Bell or check rates with other carriers. I was not given this choice. Isn't that odd? Do you tell your clients when you are raising rates or do you just do it?
2013
I noticed my bill is now $21.60 more than the last 4 years so I tweeted Bell Mobility Support
ME: @ why is my bill after all these years, $30 more for RIM bundle?
BELL Support: Hi there, it seems as though tethering was detected. Did you tether or use your BB as a modem? Let me know. Thanks
ME: I NEVER Tether as I know you will charge me. Can you please reverse?
BELL Support: the extra charges are not due to tethering, but rather the end of a promotion which gave you an extra 50%.
You benefited from this extra promotion since 02/09. The extra 50% isn't part of the corporate plan you are on
(Me wondering, you didn't check this before you commented that it was from tethering?)
BELL Support: Hi Darci, Not sure why you were given an extra 50% off in 2009. This is not part of the corporate plan. 500MB not BES
ME: Pls call me and I can tell you because it was a huge screw up on Bells part 2009.How can you change a bill w/o contacting me?
9:44am
ME: Have you looked at my plan, saw the initial notes and again, can you have someone call me. I am on a BES, always have been!This includes BES service? and again, why would BELL change this suddenly after years and not contact me?Why would I not be notified that a plan I have been on for 4 years is changing?
2009
In Feb and March I talked to numerous BELL employees to sort out this mess as my first bill was not the total of $57.00 with voice but $117.00. They finally escalated it and put me on a Corporate plan which equalled the amount I was told by the Sales manager.
________________________________________
From: Darci LaRocque [darci@swirlsolutions.com]
Sent: Wednesday, February 11, 2009 3:29 PM
To: WEL 552 - Vancouver Sales Manager
Subject: RE: Storm / Bell Deal
Whatever you did has now made my BES account not work. This was how I found out the 30 dollar plan is BIS only as I spent hours trying to figure out and it wouldn't activate. It worked when she put it on the 45 plan and now, while I am trying to do business on the road I no longer have access to email. This is very frustrating Brittany. Bell says one thing, Wireless etc...says another and regardless I am a bit hooped. My rogers account is cancelled and the 61 dollar plan you offer won't work and I need mobile access.
Please fix this ASAP!
________________________________________________
Email from Sales Manager as I was sure that BlackBerry Enterprise Server devices wouldn't be on that plan.
From: WEL 552 - Vancouver Sales Manager [mailto:L552@wirelessetc.ca]
Sent: February-11-09 12:44 PM
To: Darci LaRocque
Subject: RE: Storm / Bell Deal
Hi Darcy,
I don't know why they would tell you that there is no $30 BES plan. I have communicated our problem with my Bell Account Representative and he has taken care of your plan for you. He added the correct $30 BES plan for you, as some one at customer service put you on a $45 plan. All you need to do is get in touch with your BES IT person so that they can give you the password to log on to the server.
Thanks,
Sales Manager